Contact
Contact and LINE consultations
For consultations and appointments, the LINE account for your country is the most reliable way to reach us. We're available in Japanese 24 hours a day, 365 days a year.
LINE consultations by country
Choose the LINE account for your country. It connects you to that country's official LINE account. Add us as a friend and send us a message.
Singapore Add friend Malaysia Add friend Philippines Add friend Thailand Add friend Hong Kong Add friend * LINE consultations are available 24 hours a day, 365 days a year. Hours for consultations themselves vary by country and location.
What to send us first
Sending these 4 things helps us respond faster. It's fine if you don't have them all.
Symptoms
Where and how you feel unwell. It's fine if it's not well organized.
When it started
How many days or hours you've been like this. Knowing how it has developed helps us decide faster.
Your country of residence
Locations and hours differ by country, so please tell us this first.
How you'd like to be seen
Let us know if you'd prefer an online consultation or in-person care. It's fine if you haven't decided.
What happens after you message us
- 01
Our staff review your message
We review the symptoms and history you send and decide whether an online consultation is suitable or in-person care would be better. If we judge it to be urgent, we'll tell you right away to use emergency services.
- 02
We recommend how to be seen
We recommend the most suitable option among online consultations, in-person care and Cotovia Counter. If it differs from what you wanted, we'll explain why.
- 03
We book your appointment
We arrange a date and time that suits you. We'll ask for your name, date of birth, country of residence and contact details. Please have your passport or residence card and insurance information ready.
Service hours
Consultations on LINE
24 hours a day, 365 days a year
You can message us any time, from any country. We reply in order during service hours.
In-person care
Varies by location
Some locations close at lunchtime, and some are open only in the morning on Saturdays. Please check the location pages.
Online consultations
Last appointments in the evening
At our Singapore and Thailand locations, the last consultation starts at 9:45 p.m., so you can come after work.
* Please check opening hours for each location on the location pages.
By inquiry type
Consultations and appointments
Please contact us on the LINE account for your country. Send us your symptoms, and we'll recommend the best way to be seen and the right location. We're available in Japanese 24 hours a day, 365 days a year.
See LINE accounts by countryCompanies and organizations
We can help with health management for employees and their families, health checkups, vaccinations, on-site checkups and more. Please see our corporate services and then contact us.
See corporate servicesMedical facilities and partnerships
We also welcome inquiries from medical facilities about partnerships and collaboration. Please contact us on the LINE account for your country.
See LINE accounts by countryIn an emergency
Don't wait for Cotovia to respond; call emergency services in your country. We've put together the emergency numbers and what to say on the phone.
See the emergency guideContact by phone
Phone numbers for each location. Hours for Japanese support vary by location.
Singapore
- UE Square +65 6517 9570
- West Coast Plaza +65 6518 4553
- NUH (National University Hospital) +65 8952 9836
- KKH (KK Women's and Children's Hospital) +65 8793 4196
Malaysia
- Plaza Mont KiaraThe Mind Faculty +60 3 6420 2582
- Wisma UOA 2 (KLCC) +60 3 2181 6828
- ParkCity Medical Centre +60 11 1907 6517
- Prince Court Medical Centre +60 12-391 2582
- Subang Jaya Medical Centre (SJMC) +60 12 901 1324
Philippines
- UC Med (In-person)MactanMed (Mactan Optimal Medical Center / formerly ARC Hospital) (In-person)UC Med (Counter)Chong Hua Hospital Mandaue +63 917 803 4771
- Robinsons CyberGate +63 917 592 0404
- Makati (Medical Plaza) +63 962 321 6015
- MactanMed (Mactan Optimal Medical Center / formerly ARC Hospital) (Counter) +63 917 154 9098
Thailand
- Bio House +66 2 662 4860
- Room 203, HarmoniQ Residence (Sriracha) +66 93 584 6138
- Phyathai Sriracha Hospital +66 63 114 2647
Hong Kong
- Evangel HospitalBaptist HospitalHKBH East Kowloon Medical CentreUnion HospitalDr Ron and Partners Medical Clinic +852 5167 1142
* Locations that share the same number are listed together. Please check opening hours and addresses on the location pages.
For consultations and appointments, we can respond faster on LINE.
Contact by email
If it's urgent, LINE is the most reliable. For inquiries you want on record, such as exchanging documents, please use email.
General inquiries info@cotoviaclinic.com For general inquiries from any country. For medical consultations, contacting us on LINE in your country is the most reliable.* For consultations and appointments, we can respond faster through the LINE account for your country.
Social media (SNS) by country
Local service information and closure notices are posted on each country's accounts. Please follow the account for your country.
Singapore
Malaysia
Philippines
Thailand
Hong Kong
* We can't respond to consultations on social media (SNS). Please contact us on LINE or by email.
If your symptoms are urgent, don't wait for Cotovia to respond; call emergency services in your country. Emergency guide by country