Cotovia Counter · Kuala Lumpur
The Mind Faculty
Consult or book on LINE
Cotovia Counter is not a clinic that provides medical consultations but a Japanese support desk inside a partner hospital. It helps with medical interpreting, accompanying you to appointments, scheduling, insurance procedures and more.
What this desk offers
Medical interpreting
We interpret your conversation with the doctor, so you can understand medical terms in Japanese before you answer.
Support from reception to payment
From the moment you arrive until you leave, Japanese-speaking staff guide you through the hospital.
Arranging cashless visits
We check whether your insurance allows cashless service and prepare the necessary documents.
Scheduling and follow-up appointments
We arrange where and when you'll be seen. If you need another visit, we book it on the spot.
Cotovia Counter is not a medical facility. It does not examine, diagnose or prescribe. If you need medical care, please use Cotovia Clinic.
Opening hours and reception hours
- Reception Mon–Fri 8:30–17:30 / Sat 8:30–12:30 (closed Sun and public holidays)
Directions
- Solaris Mont' Kiara / Suite 11-G, 11-1
For routes not listed here, please check Google Maps.
What to bring to your visit
- Passport or residence card
- Your insurance details (policy, insurer's contact information)
- Your medication record, or the medication you currently take
- Maternal and child health handbook (for children)
- Test results or medical certificates from Japan, if you have them
- A note summarizing how your symptoms have developed
You can still be seen even if you don't have everything. Please bring what you have.
In an emergency, don't wait for Cotovia to respond. Call emergency services. The emergency number in Malaysia is 999. Emergency guide
Other Locations